INDONESIAN COMFORT FOOD
FOR BUSY DAYS.
Freshly prepared , delivered chilled across Germany. Ready whenever hunger strikes.
Frequently asked questions
How is Lapa Lapa food prepared?
Every Lapa Lapa meal is freshly prepared in Germany using authentic Indonesian recipes and carefully selected ingredients. We cook in small batches to deliver the quality and taste of homemade Indonesian comfort food.
Where is your food produced?
All products are produced in Düren, Germany in an approved commercial food production facility operating under HACCP-based food safety procedures. We follow strict hygiene and quality standards throughout the production process.
How is the food packaged?
Once freshly cooked, each product is vacuum-sealed to help preserve its freshness and flavour. The products are then frozen and kept under controlled conditions until they are dispatched.
How do you ship chilled products?
our order is packed in an insulated aluminium thermal pouch and placed inside a sturdy corrugated cardboard shipping box. This packaging is designed to help maintain the products at an appropriate chilled temperature during normal transport.
When are orders shipped?
Orders are dispatched every Tuesday and Wednesday.
To be included in the next shipping cycle, please place your order before Sunday 18.00 CET.
How long does delivery take?
We currently ship throughout Germany with DPD.
Most orders are delivered within 1–2 business days after dispatch. Delivery times are estimates provided by the carrier and may vary due to factors beyond our control.
Will my order stay chilled during transport?
Our insulated packaging is designed to help maintain the products at a chilled temperature during normal transit, typically for up to approximately 48 hours.
However, the actual temperature during transport depends on factors outside our control, including ambient temperatures, transport conditions, delivery delays, and how quickly the parcel is received.
For this reason, we cannot guarantee that the products will remain sufficiently chilled if:
- no one is available to receive the parcel;
- the parcel remains unattended after delivery;
- the parcel is not collected promptly from a DPD Pickup Shop; or
- unexpected transport delays occur.
Please refrigerate the products immediately upon receipt and follow the storage and preparation instructions provided on the product label.
What if I'm not home when my order is delivered?
Once your parcel has been delivered or made available for collection by DPD, it is the customer's responsibility to collect the parcel promptly. Delayed collection or leaving the parcel unattended may affect the temperature and quality of the products.
What should I do if my package or product is damaged?
Please inspect your order upon arrival.
Do not consume the products if:
- the packaging is visibly damaged;
- the vacuum seal is broken;
- you have concerns about the condition or safety of the products upon arrival.
If you notice any of the above, please contact us as soon as possible with photos of the package and products so we can investigate and assist you promptly.